Delivery & Refund Inforamtion
At Zeo Naturals, we want every customer to enjoy a smooth and worry-free shopping experience. From the moment you place your order to the day it arrives at your door, we’re with you every step of the way.
Processing & Shipping
- Orders are processed within 1–2 business days.
- Standard delivery takes 3–7 working days, depending on your location.
- Express delivery may be available at checkout for select regions.
Shipping Costs
- Shipping fees are calculated at checkout based on your location, weight, and order size.
- Free shipping may apply on promotional offers or qualifying orders.
Tracking Your Order
- Once your package is shipped, you’ll receive a tracking number by email or SMS.
- You can monitor the delivery progress anytime.
Delays & Exceptions
- While we work with trusted logistics partners, unexpected delays (weather, courier issues, holidays) may affect timelines.
- If your order hasn’t arrived within the expected timeframe, contact our support team.
Refunds & Returns
We want you to be fully satisfied with every Zeo Naturals purchase. If something isn’t right, we’re here to help.
To request a return, email support@zeonaturals.com with your order number and details.
Returns are accepted within 7 days of delivery for unopened and unused products.
Refunds are issued once items are inspected and approved.
Please note: opened, used, or consumable products cannot be returned for hygiene and safety reasons.
📩 For delivery support or refund, email support@zeonaturals.com or call our helpline.
